Abishek from West Herr Mazda of Canandaigua was great to work with. He’s very personable and knowledgeable.

Very cordial , immediate help and made sure i.knew everything that was going on with vehicle

I use this location to service my 2021 mazda 3. Always fast, courteous and knowledgeable.

Buy 'em a pizza! That's what I did to show my appreciation and gratitude to the people at West Herr Mazda. Service after the sale is where the "Rubber Hits the Road", literally, I suppose. There were a few unforseen and unexpected service issues that arose after I purchased a used vehicle from them. It wasn't a Mazda. They hardly ever break. Brian went way beyond my expectations and resolved the problems in a very expedient and ethical way. He could have made it difficult for me to follow through with the service, but he didn't. I am perfectly satisfied with the outcome, thanks to Brian. So give them a great review and go one step farther. Buy 'em a pizza! Thanks again Brian for all your help and service. I couldn't ask for anything more.

Chris Jay is the most cordial and professional car salesman.I would definitely recommend him!

I was working with a service rep,Marcus Payne on an issue with the tailgate on my 2020 Mazda. It’s been three weeks, I’ve called at the dealership and his cell 5 or 6 times, left messages and haven’t heard from him yet. I thought it’s common decency to return phone calls, am I wrong!!!!!!

Pleasant service people at the counter. Work completed as requested. Made suggestions for upcoming items that would require service.

Very courteous and seemed well organized and gave patient with my obscure problem and while waiting for response from Mazda

I recently purchased a CX 50 from West Herr Mazda. From start to finish my experience could not have been better! When dealing with my salesperson, Abi, and the Manger Brian, they were professional, accommodating, kind and considerate. Abi explained all the car's features to me to help make the decision. I did not feel pressured in the least. In finishing up my transaction, the Customer Care Manager, Lydia could not have been nicer. For the past 5 years I have been coming to West Herr for car maintenance and have consistently received friendly, honest and skillful service. I love my new car and could not be happier. They are the best!!

Excellent service personnel. Excellent technicians. Clean waiting area and rest rooms. Friendly, employees in every department. I wandered the sales floor and Chris explained the new models’s features.

I felt welcomed and valued. Purchasing a car can be stressful but West Herr was accommodating and made the process less overwhelming. Tyler Dailey took the time to make sure I was comfortable and satisfied with everything. I love my car and am sure I will enjoy driving it.

Way and above service for buying a new car! We live out of NY and needed to get a car for our daughter who just graduated from college and will live in NY. Tyler our salesman was awesome! Most of the deal was handled online AND Tyler picked up our daughter at the airport with her new car! I recommend highly! Mike

Terrible customer service experience. My car is 4 years old and has 50000 miles on it. It needs a new engine due to a manufacturer defect that mazda is ignoring. There are several class action lawsuits pending and potential recalls coming. West Herr hasn't done anything to assist me in resolving this problem. DO NOT GO THERE.

The salesman was very accommodating. I did not feel pressured to buy. Happy with my car.

Professional,friendly,knowledgeable,kind,considerate, respectful, the best dealership I have ever dealt with.. a big thank you to Tarah and Don!!!