Very cordial , immediate help and made sure i.knew everything that was going on with vehicle

I use this location to service my 2021 mazda 3. Always fast, courteous and knowledgeable.

Buy 'em a pizza! That's what I did to show my appreciation and gratitude to the people at West Herr Mazda. Service after the sale is where the "Rubber Hits the Road", literally, I suppose. There were a few unforseen and unexpected service issues that arose after I purchased a used vehicle from them. It wasn't a Mazda. They hardly ever break. Brian went way beyond my expectations and resolved the problems in a very expedient and ethical way. He could have made it difficult for me to follow through with the service, but he didn't. I am perfectly satisfied with the outcome, thanks to Brian. So give them a great review and go one step farther. Buy 'em a pizza! Thanks again Brian for all your help and service. I couldn't ask for anything more.

Chris Jay is the most cordial and professional car salesman.I would definitely recommend him!

I was working with a service rep,Marcus Payne on an issue with the tailgate on my 2020 Mazda. It’s been three weeks, I’ve called at the dealership and his cell 5 or 6 times, left messages and haven’t heard from him yet. I thought it’s common decency to return phone calls, am I wrong!!!!!!

Pleasant service people at the counter. Work completed as requested. Made suggestions for upcoming items that would require service.

Very courteous and seemed well organized and gave patient with my obscure problem and while waiting for response from Mazda

I recently purchased a CX 50 from West Herr Mazda. From start to finish my experience could not have been better! When dealing with my salesperson, Abi, and the Manger Brian, they were professional, accommodating, kind and considerate. Abi explained all the car's features to me to help make the decision. I did not feel pressured in the least. In finishing up my transaction, the Customer Care Manager, Lydia could not have been nicer. For the past 5 years I have been coming to West Herr for car maintenance and have consistently received friendly, honest and skillful service. I love my new car and could not be happier. They are the best!!

Excellent service personnel. Excellent technicians. Clean waiting area and rest rooms. Friendly, employees in every department. I wandered the sales floor and Chris explained the new models’s features.

I felt welcomed and valued. Purchasing a car can be stressful but West Herr was accommodating and made the process less overwhelming. Tyler Dailey took the time to make sure I was comfortable and satisfied with everything. I love my car and am sure I will enjoy driving it.

Way and above service for buying a new car! We live out of NY and needed to get a car for our daughter who just graduated from college and will live in NY. Tyler our salesman was awesome! Most of the deal was handled online AND Tyler picked up our daughter at the airport with her new car! I recommend highly! Mike

Terrible customer service experience. My car is 4 years old and has 50000 miles on it. It needs a new engine due to a manufacturer defect that mazda is ignoring. There are several class action lawsuits pending and potential recalls coming. West Herr hasn't done anything to assist me in resolving this problem. DO NOT GO THERE.

The salesman was very accommodating. I did not feel pressured to buy. Happy with my car.

Professional,friendly,knowledgeable,kind,considerate, respectful, the best dealership I have ever dealt with.. a big thank you to Tarah and Don!!!

I was treated respectfully, service was prompt and comprehensive. Work was explained to my satisfaction and price for service was fair. I will continue using West Herr Mazda in Canandaigua.

Good sales. Service is acceptable. No real hassles encountered at this dealership. Mazda makes a fine car

They are very easy to work with and did their best give me the best deal they could

My experience was very good. People I met and dealt with were very courteous and answer all my requests concerning my oil change and rotating of my tires and my inspection. I was very happy with my visit at West Herr.

Outstanding service, low pressure, answered all of our (many) questions. We told them our price range and they didn't try to push us out of it, which was really great. They even brought the car to us for a test drive! Very fair price on our trade-in, and handled all the details. HIGHLY recommend.

I felt like family during the whole process the people of West Herr Canadaiguia are phenomenal keep up the amazing work.

Awesome. In and out. Very friendly. Look forward to going again. Kudos to the people in the trenches

I appreciate the professional and polite courtesy awarded to me by Tracey and Mindy. They were very helpful in assisting me by asking the right questions to provide the best service for my vehicle. I felt very comfortable, and welcome, in addition, the cleanliness of the place added value to the experience and work being performed on my vehicle. Thank you!

This was the only dealership that didn’t give me the run around. I had called just about every dealership in the Buffalo area (Towne Mazda specifically)— they all withheld information or sold the car I had on hold. I decided to shop further out and tried working with Bob Johnson— same thing. I worked with Nygel and he made the process seamless, even considering the fact I was registering the car out of state. Within 4 days of planning, I was out of the door with my new CX-5! They even picked me up from the rental car store and brought me to the dealership. 10/10 recommend!

Chris Jay helped us purchased a new Mazda CX5. He was very thorough with the features of the car, let us test drive on our own and answered all of our questions. Justin the General Manager was helpful and transparent. We will definitely recommend to any friends and family!

Just went over 100,000 miles on my 2014 CX-5 so I scheduled a C service at the Canandaigua Mazda location. Mindy was great - scheduled an appointment and kept me up-to-date with needed repairs. I plan to continue servicing my car with the Cdga Mazda service team!