Customer Testimonials
I would highly recommend West Herr. They have the best salespeople with amazing customer service. They make car shopping easy and always go above and beyond to make sure you are getting the best experience!
My new car shopping experience at West Herr Mazda in Canandaigua was wonderful! Caleb Mitchell, the sales man assisting me was very professional, knowledgeable ....providing a great positive reflection on West Herr and the Mazda Co. While at West Herr....I not only met Caleb, I also met Justin the manager, Mark, Chris and Kim! The car buying experience could not have been better at West Herr Mazda!
Great service department. Very knowledgeable and helpful. Elyjah and his team did a quick job on oil change and tire rotation for my car car
This dealership was great! No pressure, kind, and knowledgeable staff. Chris Jay took great care of me. He got me the car I hoping for.
Caleb Mitchel did a great job and had excellent follow through after the sale also.
I had a couple accessories installed on my Civic. The staff couldn’t have been more helpful. Also, the building was spotless and had a very comfortable waiting area. I will definitely return.
Great service experience. All work done as promised and car was ready when requested. I would recommend in the future. Nice clean facilities. Thank you.
So many adjectives can describe this team. Jus let a few include, kind, professional, knowledgeable, caring, patient, and AMAZING! If you want to work with good people, come here! They will take as much time as you need to get you in the right car! Corey, Ryan, Justin and Mark were so amazing! Will continue buying here and recommending this team to everyone as long as thinks team is here!
From the moment I walked in, the team was very friendly! I had no idea what kind of car i wanted and they provided me with their time, and expertise to help me decide! Hours of their time was taken up with many test drives. They were always kind and patient. Corey, Ryan, Justin, and Mark are the REAL deal! If you need a car, you have to go see this team!
We just purchased a car from West Herr Mazda of Canandaigua. The process was terrific and seamless. Chris Jay drove from Canandaigua to the Williamsville West Herr Toyota dealership to start the process and then, on his day off, drove back to Williamsville to complete the sale. This is service above and beyond. West Herr is a terrific dealership and I highly recommend them. Special thanks to Chris Jay for all he did for us!
Amazing service highly recommended went picked up new car in and out in time for the bills game go bills go Josh Allen go me go you
I took my 2017 CX-5 for a C service, an inspection and an oil change. I needed new brakes and I had to have a new filter installed due to a critter living in my CX-5! The information was shared with me in a friendly, respectful manner. The service was excellent as always!
West Herr service was excellent! Very easy to make the appointment and minimum wait time! Suggestion - send only one service reminder. I received a reminder every day for five days.
At Ontario Mazda I feel like I am being treated honestly and all recommendations are thoroughly explained before any work is performed. Friendly, helpful staff.
This dealership continues to impress me, in terms of both sales and service. They are fair and honest, and a pleasure to do business with.
The staff was friendly and knowledgeable and the service was completed in a timely manner.
Bought my first Mazda here. Today was the first oil change. Thanks to Jeff in service, and all the other guys who work there too.
Great experience at Ontario Mazda leasing our new CX-9. Scott took great care of us, and he will do the same for you.
The service I got was top shelf never had a bad experience at Ontario Mazda
I like that it’s convenient to make an appointment that suits your needs. The people are very polite. And very organized. And go over what they performed on your car with you.
Ontario Mazda service was excellent! Very easy to make the appointment and service was done right! Recommendations were super helpful! Will be back!
Ontario Mazda is the absolute best car dealership that we have ever worked with! Thank you Ontario Mazda!
Personal, on time and efficient
Friendly staff and an excellent service department. I couldn’t be more satisfied with buying a car here
Service at Ontario Mazda for my CX5 has always been top shelf. The people I interface with there provide excellent customer service!.
Great customer service!! Free oil changes.
staff is personable and helpful. I receive excellent service on my car and appt is always done faster than expected
Ontario Mazda is the best. I will not hesitate to purchase my next car and the one after that and the one after that there. Their service department is second to none. Just the best.
Quick service for recall.
A very supportive and friendly team
Excellent experience with the salesman and other staff. I would recommend Ontario Mazda to anyone. I am very pleased with every aspect of the transaction
Very efficient and very friendly staff. I’m 2nd owner of a Miata that was purchased there by original owner in 1993 so glad to have the continuity for the car.
Service dept is very efficient and friendly. They treat everyone so politely. I highly recommend!!
They are the best, they do everything they can to make you happy!
Service and sales department
Friendly staff, service was great and John was very friendly and helpful showing me things on my car that I was confused about!
The parts and service staff are very attentive. You ask for something and they go get it. The sales staff is very friendly and knowledgeable. A great place to buy a Mazda ❤️😎😎
Chris had a challenge. Give me trade in on 2 vehicles and get me financed for a new ride. He worked proficiently to get this done! I had my car by the end of the week last week. Seamless purchasing and love my new CX-5!!!
I just purchased my first Mazda. I went to Ontario Mazda and had a great experience. I made an appointment ahead of time and the salesman had the car I was interested in already for a test drive. The buying process was fairly painless and their first offer for the car plus trade-in was very close to my research number. I countered and they accepted. The pick up process went very smoothly and our salesman spent enough time with us so we had everything setup just right. We are very pleased with Ontario Mazda.
I have been coming to Ontario Mazda with my vehicles since 2007 and always get great service.I have purchased 4 vehicles thru them and they are great to work with
Best service department around! Repairs and maintenance are completed in a timely manner. Service managers are courteous and very helpful explaining repairs. Plus they have a nice, comfortable waiting room.
The customer service was great, my inquiries were answered quickly and I found the process to buy a used car was easy and efficient. Thank you
Just dropped off for oil change at 4 PM and had ready by 8:30 the following morning . Great service always. Thanks to John & Tyler
I got a recall notice. I called Ontario Mazda. They scheduled me at my convenience. They predicted 20 minutes to fix and they were right on the button! I’m happy to give them my business.
Customer service is awesome! Oil changes and repairs are thorough and done in a timely manner. The sales manager and salesmen are courteous, friendly and informative. The service department is also friendly, informative and accommodating. I highly recommend Ontario Mazda!
I called needing to have service right away and Tyler fit me in on the same day without hesitation. No questions asked. That’s what you call good customer service!
I cannot say enough about the people at Ontario Mazda!!! top notch professionals that treat you like family. Fair, honest and the best prices around!! go see Joe, Chris, or Jeff the next time you're looking for a great ride!!!
Passion with honesty, drives facts without hidden surprises, in this business (priceless), team IS legit, trusted and recommended, 5 deals in the books no issues!
Purchased a Mazda 3 and had a fantastic experience with the service and help. The salesman were very cooperative and created a great affordable deal for me. Service is highly efficient when it comes to helping and giving guidance for the maintnece on my vehicle. I would recommend this place to anyone looking to a new/or used vehicle that is affordable. Previously visited two other Mazda dealerships and this had been my best experience.
A big thank you to John from service for the help( by phone) with a no start of my 2016 GT Miata(with an expired warranty). My son called a couple other dealers first and they were not interested in helping. Thanks again. Dwight Gay
This was our fourth lease transaction with Ontario Mazda. And our fourth easy transaction. The experience was, as always, very friendly and easy. We’ll be back !
Thanks Ontario Mazda and jill haddock for another fantastic vehicle and wonderful customer service!!
In the age of information transparency, anyone who tries to sell you something based on a knowledge inequality puts you, the buyer, at a disadvantage. Unlike new vehicles, where a new car from Dealer A is going to be identical to a new car from Dealer B and there’s not much dealers can do to differentiate themselves, finding a used car that fits your criteria, being treated well by the dealership, and paying a fair price for it is not always an easy feat. After an exhausting several week long search for a lightly used midsize SUV, having driven ...
I am first time buyer, and have been driving my dads old 2004 Lexus rx330 for the last 6 years. So when it came time to look for a new car I came across the Mazda CX-5 on true car. I put in the certain specs and it led me to Chris. At first the location being in canandaigua pushed me away, but after having a terrible experience with the customer service at marketplace mazda, I decided to make the drive out to Ontario and could not be any happier. As soon as we arrived chris was accommodating and made good on ...
This is the third time we have dealt with Ontario Mazda for leasing a new vehicle... As always, the experience was very satisfactory. Jill, Joe and Stephanie took care of our needs and made the entire transaction easy!
This was the second transaction that we worked with Joe and Jill... Great people and another great experience! We will deal with them any day !
My daughter is buying her first car and we have searched for the perfect car, not realizing that the perfect sales person made us much happier and went along with getting the perfect car. We feel so good about this purchase because of how Jill went above and beyond to find the perfect match for our car goals. We are in our budget, we are financed, and we are most importantly HAPPY thanks to Jill. We are confident we made the right choice. We will be back soon.
Chris found me a car within my budget, and did everything he could to keep costs down. Being a first time car buyer, he was willing to explain everything so I could understand. He was not pushy at all. He really seemed to genuinely care about getting me something that suited me, even if it wasn't a Mazda. I'd recommend anyone who is seriously looking for a car to talk to Chris. He's very knowledgeable, and easy to work with!
I purchased 2016.5 Mazda Touring (with Bose upgrade) CX5 and traded in a Honda Accord. I feel satisfied with the price and buying process for my new Mazda. Expect prompt service, attention to detail and friendly staff. I normally dread shopping for cars but this dealer made the whole experience quite OK. If you a re shopping for a new car give these guys a try.
I used the Consumer Reports / TrueCar process, and this dealer called me quickly (but not too quickly), and expressed a desire to do business. I had already started working with another dealer, but I switched my buying process to Ontario because I sensed a greater sense of integrity. I bought the CX-9 from Ontario Mazda, and remain comfortable that they provided an outstanding overall deal (price and trade).
I had my 2008 Ford Fusion for 3 years. She served her purpose but started needing a lot of repairs that would cost a lot of money. Ontario Mazda came to my rescue! Chris Jay, the sales consultant, told me that they had a used Mazda6 with low mileage in great condition. I came into the dealership and took it for a test drive. I was politely greeted by Joe (the sales manager) and Chris with smiles and handshakes. They made me feel like an important, valued person as well as a potential customer. Chris explained all of the features in the ...
I have only high praise for the sales women, Jill Haddock, who efficiently worked through the purchase of my Mazda. Excellent job from my initial contact on line until picking up the car. Thank you for your outstanding service.
Jill was awesome. She came out to help me within minutes of me showing up to the lot. She was very knowledgeable and was able to answer all of my questions. We looked at a CX5 and a CX3 and I was able to test drive both. In the end, the CX5 was the right pick for me. The buying process was painless and quick, and a week later, I still could not be happier.
Sales Person, Christopher Jay, was honest and very knowledgeable about the product sold. Tracked car from purchase to scheduled delivery date, with updates twice monthly.
From the first email to the last Cristopher answered all my questions and very fast. I made a huge search trying to find a good pre owned deal and they gave me best deal. They were very professional and they took all the time needed to explain me everything and be sure i understand. Stephanie explained to me every detail about the financing process, costs, payments etc everything. I went home happy with a great deal, the mazda CX-5 i wanted and very clear on everything, no doubts. Next time i need a car i dont have to make any ...
Everyone at Ontario Mazda was professional and very helpful. Relevant information was conveyed clearly, any questions I had were addressed, and the staff was generally accommodating.
Chris Jay was the salesman I dealt with and I am totally satisfied with everything he did for me. Now I've had my Mazda 3 for a week I have decided that this is the very best car I've ever owned. At 77 years old I'm having the time of my life with the 6-speed manual, the superb quiet ride, and all the goodies that come with the car such as blind side warning, backup camera, and the infotainment system. Love it. Love it. Thanks Chris for helping me choose what may be my final car such a pleasure ...
I have Always bought cars from private owners.But I decided to give Ontario Mazda a chance,As Sales Specialist Jill Haddock made me feel she would sincerely work with me and be fair.My intuitions were right.My experience with Ontario Mazda was great and I will definitely continue my car buying relationship with them.Dan Beswick
I have been with this dealership for many yrs (almost 15) and they have never disappointed me. A friendly and caring group of people in both the sales and the service department. A dealership I know I can trust.
Chris and Stefanie made the buying experience special for my wife and I. We were looking for a 2nd car and found just what we were looking for at Ontario Mazda. The price was right and was the last 2015 in their inventory. They went out of their way to help with our special needs for the down payment. Chris gave us a great deal Stefanie made it happen. My wife and I purchase a new car about every three years since our first (1965 Mustang) and have never had a better experience. We thank both of you very much
We just purchased our second Miata MX 5 from Ontario Mazda. Everyone from the sales person to the manager were great. On top of that we obtained a 2.8 percent finance rate. Picked the vehicle up on Xmas eve as a gift for my wife.
We drove from Rochester to Canandaigua to shop at Ontario Mazda due to their inventory of CX-5s. Joe greeted us, got us set up for a test drive, and went over the vehicle's features with us. Mary Monroe came over from the Honda dealership to assist us further. She was a pleasure to deal with, and made the entire experience quick and painless. We dealt with Mary, Joe, Chris and Stefanie throughout the buying and delivery process. They were all polite, professional and extremely friendly. We would definitely return here to buy another vehicle.
This is my 3rd Mazda from Ontario. These people are great. Sales and service can't be beat. Chris and Joe worked to meet my monthly cost target and Stefanie made it happen.. Great dealing with people who care as much about meeting the customer satisfaction. You know they care and work to make the customer happy. Very professional yet treat you like family.
We were so impressed with our first visit to Ontario Mazda when Joe approached us very casually and listened before he tried to sell. We left we a very good feeling about the dealership as well as the car we were interested in. We didn't come back until two weeks later when we had finally decided to buy. At that point Joe handed us off to Chris. His non-pressuring demeanor was refreshing. We bought our 2015 Mazda 3 and are very happy to recommend this dealership to all.
Only dealer who actually searched for the car I was looking for, model,color, manual trans etc. Went the extra mile to get the exact car I wanted!
We just bought a 2012 Mazda 3 with Scott at the used car outlet in Farmington and couldn't be happier ! Scott is a true pro and gives upfront accurate information with a low key approach. We also bought a Mazda CX-7 from Stephanie in the finance dept at Ontario County Honda/Mazda.She also sold us a car that fufills all our needs. In the future, we have our eye on a Mazda CX-5 and will continue buy here because of the quality of cars and Professional service !
I had a great experience purchasing my 2016 Mazda Miata at Ontario Mazda. Jill was very friendly and she and Joe were very accommodating. Their professionalism made the transaction stress-free.
The team at Ontario Mazda was accommodating and easy to work with from start to finish. Loved Chris and Joe. The atmosphere was like an informal business lunch, and they made the process simple. Highly recommend!
Its always an interesting experience new car shopping. As a loyal Mazda owner, (I've owned 4 Mazda's and recently purchased my 5th), I visited several dealers. Some wouldn't look very far out of their geography to locate a specific car configured the way I wanted it, others didn't even take my name or number to follow up on a potential purchase!! Thankfully Ontario Mazda is the kind of dealer you want. They take the time to understand which model Mazda you want and how you would like it configured; and then work to get it for you. ...
The people I have worked with from my sales rep Tony to Jill and Joe have given me nothing but excellent service from beginning to end. They made the process incredibly easy and smooth, gave me insightful information that reduced my costs without me even asking. I got much more than what I asked for and I got it much quicker than I could have imagined. Now I have a new CX5 when I thought I would have to wait until the end of the month. I couldn't be happier with the service I received. First time in my ...
I went to the Auto Show and fell in love with the Mazda CX-5. Since I live in Canandaigua I thought that I would check out Ontario Mazda and am so glad I did. The first thing I told Chris was " I am nervous and don't like high pressure." Chris was so easy to talk to and he answered all of my questions. Joe gave me a very fair trade on my old car. Both Chris and Joe explained everything about the new purchase in detail. I would defiantly recommend Ontario Mazda and I love my new ...
Leased my Mazda CX 5 GT. Received a great price. Dealt with great people. I would recommend the Ontario Mazda for anyone. Thank you very much Ontario Mazda.
I traded my 2008 CX9 SUV for a 2015 CX9 SUV. My '08 was very reliable and reliability is very important to me (I’m an engineer). I purchased a ’15 Mazda-6 a few months ago from Ontario Mazda and was delighted with the trade-in value for my used car and discounts off the sticker price. Once again, I am delighted with this transaction. Ontario Mazda’s appraisal value for my ’08 exceeded the blue book value I calculated on-line and I also got an additional $5,000 off sticker. Negotiations were friendly, respectable, non-insulting and non-confrontational.
After a phone conversation with Chris Jay, my daughter and I drove from Elmira to deal for a new Mazda6. First she tried a 2016 iTouring and loved it ! Then she drove a 2015 Grand Touring, and she was smitten with it !! Being the shrewd negotiator that she is, she kept her emotions under the radar, and did not show her hand.Negotiations began, but it wasn't long before my Irish temper flared and Chris called for reinforcements. Joe Cordeiro enters the fray and thankfully, their cooler heads prevailed, and I was reigned in ! Negotiations continued and my daughter and I ...
I have been dealing with Ontario Mazda for 21 years now and have never been disappointed. We dealt with Jill and Chris, and Joe worked out a deal for us that was exceptionally fair. This is our 6th different Mazda we have owned and our loyalty lies with Ontario Mazda. I love the looks of all of their vehicles and the performance and reliability of them is top notch. We previously owned a Mazda 3 and traded it in for a Mazda 6 for the extra space and better gas mileage than we where previously getting. We will continue to deal with Ontario ...
I have been driving the CX-5 since mid-February and I love how it handles in the snow! I commute to Rochester 4x/week and it handles well and I feel safe. Joe and Chris were very professional and answered all my questions. Also, I feel that I received a fair purchase price for the vehicle as well as my "trade-in". I have been "shopping" for a new vehicle for months and test drove the CX-5 in the summer which Jill answered my questions at that time. The real "test" occurred when I drove the ...
Bought a 2015 CX-5. I dealt with Joe and Chris. They were more like old friends than sales people. I think this dealership is one of the best kept secrets in our area. Good quality vehicles and knowledgeable staff. They know what customer service is.
We are extremely happy with our new car purchase from this dealership! We greatly appreciate our sales consultant Christopher was more than patient with us and he went above and beyond to make this purchase effortless. Everyone we worked with was very kind and courteous, knowledgeable, honest and forthright. What a perfect "fit" this was for us. They had everything we were looking for and more. We highly recommend this dealership to everyone! Sincerely, Jennifer & Michael Heckman
Friendly, knowledgeable without pressure to make a purchase. Appreciated all the people we worked with giving us space for private conversation to make our decisions
I had originally bought my 1999 5 from Ontario and have been very pleased with how this dealership treats customers like family. Always been honest and straight forward. I recently purchased a used Miata from them and the experience was the same as when I bought the 5. The few concerns I had were addressed, and everything went very smooth. Excellent place to do business.
I was treated as a friend and had all my questions answered. Each contact had good knowledge of their field and were pleasant to work with.
I went in to replace a low beam bulb on my beloved 2008 Mazda3 (with 129,000 miles). At my age and with my health, I thought maybe I should be looking at another car with way fewer miles. I asked Christopher Jay if he had a used Mazda3 and he immediately showed me a good looking 2011 Mazda3 with 38, 000 miles and Mazda Use Car Certification. While my low beam was replaced, we discussed warranties, interest rate, down payment, trade in and monthly payment. He had already urged me to test drive it, which I did and that went really well. The deal was ...
I had the misfortune of needing a new car after my 2-year-old car was totaled in an accident. I chose the same dealer family as before, Ontario Honda-Mazda, because they have great customer service, including free loaner cars (people who live alone need that). My previous car was a Mazda 2, and the one before that was a Honda Fit, and those were the two cars I considered this time around. The Honda Fit had some wonderful features, but for that reason it cost more. The Mazda 2 is a fun little car, peppy and the right size for me, and the ...
I was skeptical when I went to the dealer. Wasn't sure I wanted the Mazda. Jill showed me the Mazda 3 and I drove it and with her description of the car and what it could do I feel in love. I couldn't be happier with the deal or with Jill and Joe for making me a part of the Mazda family. Zoom, Zoom
I traded my '04 Saab (original owner) with 95k for a 2015 Mazda 6. My Saab needed $2k in repairs but somehow I still got $5k in a trade. Negotiations were fun, friendly and high spirited but never confrontational. In 24 hours, I drove my new car away from the point in time I walked in to start negotiations. In '08, I purchased an SUV from this dealership and felt I was treated very well and I know the service department is excellent. Even though I must travel 25 miles and there's a Mazda dealership in my town - Ontario Mazda is my first choice. ...
I have been taking my wife’s Mazda 626 to Ontario Mazda for service for 12 years. I have had only good experiences with the service department. Service Manager David Bullock goes the extra mile to help out the customer. He cares about the customer's concerns and helps them out in any way he can. He also shows pride in the Mazda line and recommends Mazda to customers for their next purchase. Also, the technicians (mechanics) are also very knowledgeable and professional. I have not had any problems with repairs not being done correctly. I would recommend to anyone who owns ...
I wasn't planning on buying a car when i went in. I was at the start of shooping fora good deal. Jill and Joe made it easy. They persuaded me to buy a car and i couldn't be happier!
We are very pleased with the friendliness of all the Ontario Mazda people that we had contact with during the recent purchase of our new car! Jill was very helpful throughout the process.
I bought my new 2014 Mazda 6 in July of 2013 at Ontario. The process was SO simple. As a single female it can be daunting to try and haggle with car salesmen but this was a great experience. I came in ,told them what I wanted and then I test drove 3 different cars. I walked out with my new car purchased within the hour. When I tell people what I am paying they think I am lying because it is so cheap. I will definitely be a customer for life!!