Customer Testimonials

They are the best, they do everything they can to make you happy!

Service and sales department

Friendly staff, service was great and John was very friendly and helpful showing me things on my car that I was confused about!

The parts and service staff are very attentive. You ask for something and they go get it. The sales staff is very friendly and knowledgeable. A great place to buy a Mazda ❤️😎😎

Chris had a challenge. Give me trade in on 2 vehicles and get me financed for a new ride. He worked proficiently to get this done! I had my car by the end of the week last week. Seamless purchasing and love my new CX-5!!!

I did not have a good experience. And, If I was Jewish, it would have been a lot worse, after the manager complained that I "Jewed" him down on the price for tires. More on that later...... I took the car in for replacement of four tires. Their price was about $60 more than Mavis so I canceled the Mavis appointment b/c I would rather have the dealer put new tires on. My wife drove her vehicle to the dealer. While the tires were off, the service department took a video of the brakes -- a really cool ... Read More

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DealerRater - Nov 2, 2020

I did not have a good experience. And, If I was Jewish, it would have been a lot worse, after the manager complained that I "Jewed" him down on the price for tires. More on that later...... I took the car in for replacement of four tires. Their price was about $60 more than Mavis so I canceled the Mavis appointment b/c I would rather have the dealer put new tires on. My wife drove her vehicle to the dealer. While the tires were off, the service department took a video of the brakes -- a really cool service - and texted the video to my wife, who forwarded the video to me. The video, and mechanic's voiceover, showed an immediate need for front replacement of pads and rotors and 30% pad wear remaining on the rear. I called my normal mechanic for a price and then I called Ontario Mazda. I told them I could get pads/rotors for four wheels and put them on myself for about $175 or my mechanic could do it $300+, but in keeping with the same philosophy as with the tires, I asked Ontario Mazda for a competitive bid to leave it with them. The Service Manager countered that they were installing OEM parts and there was no way my mechanic could put OEM pads/rotors on four wheels for $300. I agreed that the parts were likely coming from AutoZone. The Service manager said he could put the pads and rotors for $398.00. I responded that $398 for front and back OEM pads and rotors was a good price and I asked if he could get all four done by noon because my wife had a an appointment at 1:00, they said yes. So I approved the work. At 11:00, my wife texted me that the dealer charged her $398 for the front pads and rotors only. The Service manager denied that we ever talked about all four wheels, even though I mentioned "front and back" or "four wheels" several times. The service manager claimed my wife approved the estimate - not true...she was never presented an estimate. They looked up the estimate which was apparently sent with the video, and confirmed that their data showed the video was "viewed" but the work was not "approved". I reminded them that I approved the $398 for front and back pads and rotors. The service manager, who said NOTHING when I asked if he could get all four wheels done before noon, claimed I never said "front and back" or "four wheels". I advised (cursed) that what they were doing was crooked and I wanted to speak to the manager (I know... Karen, right?) After going through the same argument with the manager of Ontario Mazda, he finally let on what was bothering him. Out of nowhere, he claimed I "Jewed" him out of $75 on the tire replacement. Not believing what I just heard, I asked him to repeat what he just said and he DID. Said I "Jewed" him out of money on the tire replacement. I warned him that he had no idea whether anyone on the other line was Jewish but that the remark was extremely offensive and anti-semitic. While I am not Jewish I still found it incredible that the manager of a large dealership in Canandaigua NY would use that type of discriminatory language in support of their practices. The obvious stereotype plays upon the presumption that "Jews are cheap" and I must be Jewish if I expected them to stick to the deal we agreed upon. Then, the Manager "offered" to remove the new pads and rotors on the front and replace them with the old pads and rotors, which they just claimed, and I agreed, were dangerous, and that I could get them done elsewhere. So, the dealer essentially calls a customer, who bought the vehicle at their dealership, a "cheap Jew" and then recommended that they make my wife's vehicle more dangerous after making it safer. I don't know whether it's CoVid or something else, but I am amazed that this is what passes for customer service these days. I will get the back brakes done and take available legal remedies in small claims court, which means they will have to spend $2000 or more on a lawyer to defend -- Dumb. Get your work done elsewhere.

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I just purchased my first Mazda. I went to Ontario Mazda and had a great experience. I made an appointment ahead of time and the salesman had the car I was interested in already for a test drive. The buying process was fairly painless and their first offer for the car plus trade-in was very close to my research number. I countered and they accepted. The pick up process went very smoothly and our salesman spent enough time with us so we had everything setup just right. We are very pleased with Ontario Mazda.

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I have been coming to Ontario Mazda with my vehicles since 2007 and always get great service.I have purchased 4 vehicles thru them and they are great to work with

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Best service department around! Repairs and maintenance are completed in a timely manner. Service managers are courteous and very helpful explaining repairs. Plus they have a nice, comfortable waiting room.

Just dropped off for oil change at 4 PM and had ready by 8:30 the following morning . Great service always. Thanks to John & Tyler

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I got a recall notice. I called Ontario Mazda. They scheduled me at my convenience. They predicted 20 minutes to fix and they were right on the button! I’m happy to give them my business.

Customer service is awesome! Oil changes and repairs are thorough and done in a timely manner. The sales manager and salesmen are courteous, friendly and informative. The service department is also friendly, informative and accommodating. I highly recommend Ontario Mazda!

I have been taking my wifes 2012 Mazda 6 there since December of last year for a headlight issue. They simply put a new bulb in and its all good "we dont see a problem." 10 bulbs later and 4 visits to dealership and they still haven't fixed the problem. Every Mazda forum states this is an issue with these cars. Mazda refuses to recognize it and recall it because it will cost them $$$. My wife scheduled an appointment and drove an hour to sit there for 3 hours to be told they don't have enough techs so they can't ... Read More

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DealerRater - Aug 16, 2019

I have been taking my wifes 2012 Mazda 6 there since December of last year for a headlight issue. They simply put a new bulb in and its all good "we dont see a problem." 10 bulbs later and 4 visits to dealership and they still haven't fixed the problem. Every Mazda forum states this is an issue with these cars. Mazda refuses to recognize it and recall it because it will cost them $$$. My wife scheduled an appointment and drove an hour to sit there for 3 hours to be told they don't have enough techs so they can't look at it that day. Then she has to come back 2 weeks later, sit there all day, and leave with a $157.67 bill to change a headlight bulb. I've called and tried to reason with them that they haven't fixed the car. And now the light is out again. "bring it back, we will run more tests, charge you more money." And to top it off, the service advisor tells me to put LED bulbs in as that's what he did for another customer and also his own vehicle and he ordered them off amazon because they don't carry them there. When asked why he didn't tell us that to begin with he had no answer other than we have to "follow a path"' aka soak the customer for as much as you can. They refuse to make things right even after wasting our time. Imagine if I had them come sit for appt. all day to be told to go home as I dont have people to cover your appt. would you come back? would you give them more of your hard earned money? Not me. I know how to change a light bulb and have done so many times on this car alone. They took advantage of my wifes lack of knowledge on subject. Also spoke to me as if I didin't understand how lights work. Told her "its fixed". now wont stand behind it. I will make sure to let everyone know about our experience there.

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I called needing to have service right away and Tyler fit me in on the same day without hesitation. No questions asked. That’s what you call good customer service!

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I cannot say enough about the people at Ontario Mazda!!! top notch professionals that treat you like family. Fair, honest and the best prices around!! go see Joe, Chris, or Jeff the next time you're looking for a great ride!!!

Passion with honesty, drives facts without hidden surprises, in this business (priceless), team IS legit, trusted and recommended, 5 deals in the books no issues!

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Purchased a Mazda 3 and had a fantastic experience with the service and help. The salesman were very cooperative and created a great affordable deal for me. Service is highly efficient when it comes to helping and giving guidance for the maintnece on my vehicle. I would recommend this place to anyone looking to a new/or used vehicle that is affordable. Previously visited two other Mazda dealerships and this had been my best experience.

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A big thank you to John from service for the help( by phone) with a no start of my 2016 GT Miata(with an expired warranty). My son called a couple other dealers first and they were not interested in helping. Thanks again. Dwight Gay

PLEASE DO NOT BUY OR LEASE FROM THIS DEALERSHIP! They lied from the moment I entered the door. Before I gave them a deposit I explicitly asked if the deposit was refundable, and their answer, "it absolutely is 100% refundable!" In less than 16 hours I called to let them know I had changed my mind. Now, they refuse to refund the money. The money may seem inconsequential to some but it means a good deal to me. Dan Richards is the owner and it's incredibly sad that he runs his businesses with such questionable practices. I implore you ... Read More

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DealerRater - Nov 3, 2018

PLEASE DO NOT BUY OR LEASE FROM THIS DEALERSHIP! They lied from the moment I entered the door. Before I gave them a deposit I explicitly asked if the deposit was refundable, and their answer, "it absolutely is 100% refundable!" In less than 16 hours I called to let them know I had changed my mind. Now, they refuse to refund the money. The money may seem inconsequential to some but it means a good deal to me. Dan Richards is the owner and it's incredibly sad that he runs his businesses with such questionable practices. I implore you to stay clear of this dealership.

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This was our fourth lease transaction with Ontario Mazda. And our fourth easy transaction. The experience was, as always, very friendly and easy. We’ll be back !

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Thanks Ontario Mazda and jill haddock for another fantastic vehicle and wonderful customer service!!

In the age of information transparency, anyone who tries to sell you something based on a knowledge inequality puts you, the buyer, at a disadvantage. Unlike new vehicles, where a new car from Dealer A is going to be identical to a new car from Dealer B and there’s not much dealers can do to differentiate themselves, finding a used car that fits your criteria, being treated well by the dealership, and paying a fair price for it is not always an easy feat. After an exhausting several week long search for a lightly used midsize SUV, having driven ... Read More

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DealerRater - Mar 6, 2018

In the age of information transparency, anyone who tries to sell you something based on a knowledge inequality puts you, the buyer, at a disadvantage. Unlike new vehicles, where a new car from Dealer A is going to be identical to a new car from Dealer B and there’s not much dealers can do to differentiate themselves, finding a used car that fits your criteria, being treated well by the dealership, and paying a fair price for it is not always an easy feat. After an exhausting several week long search for a lightly used midsize SUV, having driven over half a dozen different makes and models and visiting as many dealerships in the greater Rochester area, we ended up by chance at Ontario Mazda to look at a used CX-9. By dumb luck, we found the exact car we wanted, with the color, trim, mileage, fit and finish, and for a price we were willing to pay. What sealed the deal for us were two things. The first was simple. The car was not being advertised as a Mazda CPO vehicle, but when we got in the car for our test drive, our salesman casually mentioned that it was, in fact, a CPO vehicle. As soon as he said that, I congratulated my wife on her new vehicle, as I knew we were getting it. But the other part – unexpectedly – was our salesman, Chris Jay. After dealing with numerous salesmen at other dealerships, who were as if out of central casting, Chris stood out as the most courteous, professional, knowledgeable yet not arrogant or pushy, consistent and dedicated in his communication and methods from the moment my wife and I stepped foot in the dealership to the moment we drove away in our car 2 days later. After seeing other people’s comments about their experience with Chris, I see that ours was not unique, but I felt it necessary to add my recommendation to the list and leave my note of thanks. Chris spoke with Joe and agreed to drop the price a little bit upon asking. Even though I could sense there was more room to negotiate (and you never agree to the first offer you’re given), all my calculations, the fact that this car met all our wants, plus Chris’s great attitude weakened my resolve and I did not negotiate any further. Out of all the other places and salesmen we’ve dealt with, I felt that if anyone deserved our hard earned money it would certainly be Chris. It’ll be our first Mazda purchase, so we can only hope this story plays out well throughout our ownership of this vehicle, but kudos to Chris and team on the buying experience. Keep doing what you're doing!

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I am first time buyer, and have been driving my dads old 2004 Lexus rx330 for the last 6 years. So when it came time to look for a new car I came across the Mazda CX-5 on true car. I put in the certain specs and it led me to Chris. At first the location being in canandaigua pushed me away, but after having a terrible experience with the customer service at marketplace mazda, I decided to make the drive out to Ontario and could not be any happier. As soon as we arrived chris was accommodating and made good on ... Read More

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DealerRater - Sep 10, 2017

I am first time buyer, and have been driving my dads old 2004 Lexus rx330 for the last 6 years. So when it came time to look for a new car I came across the Mazda CX-5 on true car. I put in the certain specs and it led me to Chris. At first the location being in canandaigua pushed me away, but after having a terrible experience with the customer service at marketplace mazda, I decided to make the drive out to Ontario and could not be any happier. As soon as we arrived chris was accommodating and made good on everything he promised on getting me the best price for the car. I'm happy to say I had to walk in once and leave with a firm handshake. Chris kept me in the loop with a number of calls and emails to let me know what the fair price was and could not have asked for a better first person to buy a car from!

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This is the third time we have dealt with Ontario Mazda for leasing a new vehicle... As always, the experience was very satisfactory. Jill, Joe and Stephanie took care of our needs and made the entire transaction easy!

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This was the second transaction that we worked with Joe and Jill... Great people and another great experience! We will deal with them any day !

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My daughter is buying her first car and we have searched for the perfect car, not realizing that the perfect sales person made us much happier and went along with getting the perfect car. We feel so good about this purchase because of how Jill went above and beyond to find the perfect match for our car goals. We are in our budget, we are financed, and we are most importantly HAPPY thanks to Jill. We are confident we made the right choice. We will be back soon.

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Chris found me a car within my budget, and did everything he could to keep costs down. Being a first time car buyer, he was willing to explain everything so I could understand. He was not pushy at all. He really seemed to genuinely care about getting me something that suited me, even if it wasn't a Mazda. I'd recommend anyone who is seriously looking for a car to talk to Chris. He's very knowledgeable, and easy to work with!

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I purchased 2016.5 Mazda Touring (with Bose upgrade) CX5 and traded in a Honda Accord. I feel satisfied with the price and buying process for my new Mazda. Expect prompt service, attention to detail and friendly staff. I normally dread shopping for cars but this dealer made the whole experience quite OK. If you a re shopping for a new car give these guys a try.

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I used the Consumer Reports / TrueCar process, and this dealer called me quickly (but not too quickly), and expressed a desire to do business. I had already started working with another dealer, but I switched my buying process to Ontario because I sensed a greater sense of integrity. I bought the CX-9 from Ontario Mazda, and remain comfortable that they provided an outstanding overall deal (price and trade).

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I had my 2008 Ford Fusion for 3 years. She served her purpose but started needing a lot of repairs that would cost a lot of money. Ontario Mazda came to my rescue! Chris Jay, the sales consultant, told me that they had a used Mazda6 with low mileage in great condition. I came into the dealership and took it for a test drive. I was politely greeted by Joe (the sales manager) and Chris with smiles and handshakes. They made me feel like an important, valued person as well as a potential customer. Chris explained all of the features in the ... Read More

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DealerRater - Jul 21, 2016

I had my 2008 Ford Fusion for 3 years. She served her purpose but started needing a lot of repairs that would cost a lot of money. Ontario Mazda came to my rescue! Chris Jay, the sales consultant, told me that they had a used Mazda6 with low mileage in great condition. I came into the dealership and took it for a test drive. I was politely greeted by Joe (the sales manager) and Chris with smiles and handshakes. They made me feel like an important, valued person as well as a potential customer. Chris explained all of the features in the car, showed me where everything was located and answered all of my questions. He took his time and was very thorough with his answers and explanations. I was treated well with kindness, patience and respect. My experience purchasing a car with Chris at Ontario Mazda was a very positive one! I have already recommended the dealership to others and I will continue to do so. Thank you, Chris, for your time and making my purchase of my Mazda6 easy, informative and enjoyable! Zoom-zoom!

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I have only high praise for the sales women, Jill Haddock, who efficiently worked through the purchase of my Mazda. Excellent job from my initial contact on line until picking up the car. Thank you for your outstanding service.

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Jill was awesome. She came out to help me within minutes of me showing up to the lot. She was very knowledgeable and was able to answer all of my questions. We looked at a CX5 and a CX3 and I was able to test drive both. In the end, the CX5 was the right pick for me. The buying process was painless and quick, and a week later, I still could not be happier.

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Sales Person, Christopher Jay, was honest and very knowledgeable about the product sold. Tracked car from purchase to scheduled delivery date, with updates twice monthly.

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From the first email to the last Cristopher answered all my questions and very fast. I made a huge search trying to find a good pre owned deal and they gave me best deal. They were very professional and they took all the time needed to explain me everything and be sure i understand. Stephanie explained to me every detail about the financing process, costs, payments etc everything. I went home happy with a great deal, the mazda CX-5 i wanted and very clear on everything, no doubts. Next time i need a car i dont have to make any ... Read More

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DealerRater - Mar 27, 2016

From the first email to the last Cristopher answered all my questions and very fast. I made a huge search trying to find a good pre owned deal and they gave me best deal. They were very professional and they took all the time needed to explain me everything and be sure i understand. Stephanie explained to me every detail about the financing process, costs, payments etc everything. I went home happy with a great deal, the mazda CX-5 i wanted and very clear on everything, no doubts. Next time i need a car i dont have to make any search i know where im going, Ontario Mazda Canandaigua.

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Everyone at Ontario Mazda was professional and very helpful. Relevant information was conveyed clearly, any questions I had were addressed, and the staff was generally accommodating.

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Chris Jay was the salesman I dealt with and I am totally satisfied with everything he did for me. Now I've had my Mazda 3 for a week I have decided that this is the very best car I've ever owned. At 77 years old I'm having the time of my life with the 6-speed manual, the superb quiet ride, and all the goodies that come with the car such as blind side warning, backup camera, and the infotainment system. Love it. Love it. Thanks Chris for helping me choose what may be my final car such a pleasure ... Read More

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DealerRater - Mar 11, 2016

Chris Jay was the salesman I dealt with and I am totally satisfied with everything he did for me. Now I've had my Mazda 3 for a week I have decided that this is the very best car I've ever owned. At 77 years old I'm having the time of my life with the 6-speed manual, the superb quiet ride, and all the goodies that come with the car such as blind side warning, backup camera, and the infotainment system. Love it. Love it. Thanks Chris for helping me choose what may be my final car such a pleasure to own.

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I have Always bought cars from private owners.But I decided to give Ontario Mazda a chance,As Sales Specialist Jill Haddock made me feel she would sincerely work with me and be fair.My intuitions were right.My experience with Ontario Mazda was great and I will definitely continue my car buying relationship with them.Dan Beswick

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I brought my car in for an oil change, and they did not put the plastic under the car back on right. While I was driving down highway it fell off half way and dragged. I called 3 times and they kept transferring me over for mechanics and never an answer. I was pretty pissed just for a careless mistake that didn't need to happen. So I went to a family owned business Geneva foreign and sports and they fixed the problem for me very fast because they knew that was an annoying problem and careless mistake

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I have been with this dealership for many yrs (almost 15) and they have never disappointed me. A friendly and caring group of people in both the sales and the service department. A dealership I know I can trust.

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Chris and Stefanie made the buying experience special for my wife and I. We were looking for a 2nd car and found just what we were looking for at Ontario Mazda. The price was right and was the last 2015 in their inventory. They went out of their way to help with our special needs for the down payment. Chris gave us a great deal Stefanie made it happen. My wife and I purchase a new car about every three years since our first (1965 Mustang) and have never had a better experience. We thank both of you very much

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We just purchased our second Miata MX 5 from Ontario Mazda. Everyone from the sales person to the manager were great. On top of that we obtained a 2.8 percent finance rate. Picked the vehicle up on Xmas eve as a gift for my wife.

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We drove from Rochester to Canandaigua to shop at Ontario Mazda due to their inventory of CX-5s. Joe greeted us, got us set up for a test drive, and went over the vehicle's features with us. Mary Monroe came over from the Honda dealership to assist us further. She was a pleasure to deal with, and made the entire experience quick and painless. We dealt with Mary, Joe, Chris and Stefanie throughout the buying and delivery process. They were all polite, professional and extremely friendly. We would definitely return here to buy another vehicle.

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This is my 3rd Mazda from Ontario. These people are great. Sales and service can't be beat. Chris and Joe worked to meet my monthly cost target and Stefanie made it happen.. Great dealing with people who care as much about meeting the customer satisfaction. You know they care and work to make the customer happy. Very professional yet treat you like family.

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We were so impressed with our first visit to Ontario Mazda when Joe approached us very casually and listened before he tried to sell. We left we a very good feeling about the dealership as well as the car we were interested in. We didn't come back until two weeks later when we had finally decided to buy. At that point Joe handed us off to Chris. His non-pressuring demeanor was refreshing. We bought our 2015 Mazda 3 and are very happy to recommend this dealership to all.

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