Customer Testimonials

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DealerRater Jun 20, 2025

Absolutely stellar staff from the moment I called to schedule an accessory instal and oil change to the moment I picked the car up. Their work was impeccable, the staff friendly and knowledgeable. Definitely a dealership I want to return to.

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DealerRater May 11, 2025

Best by far I ever dealt with. Extremely professional! Courteous, and willing to go the extra mile.

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DealerRater Apr 3, 2025

Abishek from West Herr Mazda of Canandaigua was great to work with. He’s very personable and knowledgeable.

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DealerRater Mar 25, 2025

Very cordial , immediate help and made sure i.knew everything that was going on with vehicle

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DealerRater Feb 19, 2025

I use this location to service my 2021 mazda 3. Always fast, courteous and knowledgeable.

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DealerRater Feb 16, 2025

Buy 'em a pizza! That's what I did to show my appreciation and gratitude to the people at West Herr Mazda. Service after the sale is where the "Rubber Hits the Road", literally, I suppose. There were a few unforseen and unexpected service issues that arose after I purchased a used vehicle from them. It wasn't a Mazda. They hardly ever break. Brian went way beyond my expectations and resolved the problems in a very expedient and ethical way. He could have made it difficult for me to follow through with the service, but he didn'... Read More

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DealerRater Dec 20, 2024

Chris Jay is the most cordial and professional car salesman.I would definitely recommend him!

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DealerRater Dec 7, 2024

I was working with a service rep,Marcus Payne on an issue with the tailgate on my 2020 Mazda. It’s been three weeks, I’ve called at the dealership and his cell 5 or 6 times, left messages and haven’t heard from him yet. I thought it’s common decency to return phone calls, am I wrong!!!!!!

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DealerRater Oct 29, 2024

Pleasant service people at the counter. Work completed as requested. Made suggestions for upcoming items that would require service.

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DealerRater Oct 12, 2024

Very courteous and seemed well organized and gave patient with my obscure problem and while waiting for response from Mazda

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DealerRater Oct 9, 2024

I recently purchased a CX 50 from West Herr Mazda. From start to finish my experience could not have been better! When dealing with my salesperson, Abi, and the Manger Brian, they were professional, accommodating, kind and considerate. Abi explained all the car's features to me to help make the decision. I did not feel pressured in the least. In finishing up my transaction, the Customer Care Manager, Lydia could not have been nicer. For the past 5 years I have been coming to West Herr for car maintenance and have consistently received friendly, honest and skillful service. I love my ... Read More

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DealerRater Sep 5, 2024

Excellent service personnel. Excellent technicians. Clean waiting area and rest rooms. Friendly, employees in every department. I wandered the sales floor and Chris explained the new models’s features.

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DealerRater Aug 31, 2024

I felt welcomed and valued. Purchasing a car can be stressful but West Herr was accommodating and made the process less overwhelming. Tyler Dailey took the time to make sure I was comfortable and satisfied with everything. I love my car and am sure I will enjoy driving it.

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DealerRater Aug 5, 2024

Way and above service for buying a new car! We live out of NY and needed to get a car for our daughter who just graduated from college and will live in NY. Tyler our salesman was awesome! Most of the deal was handled online AND Tyler picked up our daughter at the airport with her new car! I recommend highly! Mike

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DealerRater Jun 14, 2024

Terrible customer service experience. My car is 4 years old and has 50000 miles on it. It needs a new engine due to a manufacturer defect that mazda is ignoring. There are several class action lawsuits pending and potential recalls coming. West Herr hasn't done anything to assist me in resolving this problem. DO NOT GO THERE.

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DealerRater May 5, 2024

The salesman was very accommodating. I did not feel pressured to buy. Happy with my car.

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DealerRater Apr 22, 2024

Professional,friendly,knowledgeable,kind,considerate, respectful, the best dealership I have ever dealt with.. a big thank you to Tarah and Don!!!

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DealerRater Jan 11, 2024

I was treated respectfully, service was prompt and comprehensive. Work was explained to my satisfaction and price for service was fair. I will continue using West Herr Mazda in Canandaigua.

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DealerRater Dec 13, 2023

Good sales. Service is acceptable. No real hassles encountered at this dealership. Mazda makes a fine car

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DealerRater Dec 12, 2023

They are very easy to work with and did their best give me the best deal they could

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DealerRater Dec 10, 2023

My experience was very good. People I met and dealt with were very courteous and answer all my requests concerning my oil change and rotating of my tires and my inspection. I was very happy with my visit at West Herr.

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DealerRater Nov 20, 2023

Outstanding service, low pressure, answered all of our (many) questions. We told them our price range and they didn't try to push us out of it, which was really great. They even brought the car to us for a test drive! Very fair price on our trade-in, and handled all the details. HIGHLY recommend.

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DealerRater Nov 18, 2023

I felt like family during the whole process the people of West Herr Canadaiguia are phenomenal keep up the amazing work.

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DealerRater Aug 17, 2023

Awesome. In and out. Very friendly. Look forward to going again. Kudos to the people in the trenches

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DealerRater Jul 25, 2023

I appreciate the professional and polite courtesy awarded to me by Tracey and Mindy. They were very helpful in assisting me by asking the right questions to provide the best service for my vehicle. I felt very comfortable, and welcome, in addition, the cleanliness of the place added value to the experience and work being performed on my vehicle. Thank you!

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DealerRater Jul 17, 2023

This was the only dealership that didn’t give me the run around. I had called just about every dealership in the Buffalo area (Towne Mazda specifically)— they all withheld information or sold the car I had on hold. I decided to shop further out and tried working with Bob Johnson— same thing. I worked with Nygel and he made the process seamless, even considering the fact I was registering the car out of state. Within 4 days of planning, I was out of the door with my new CX-5! They even picked me up from the rental car store and ... Read More

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DealerRater Jun 21, 2023

Chris Jay helped us purchased a new Mazda CX5. He was very thorough with the features of the car, let us test drive on our own and answered all of our questions. Justin the General Manager was helpful and transparent. We will definitely recommend to any friends and family!

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DealerRater May 18, 2023

Just went over 100,000 miles on my 2014 CX-5 so I scheduled a C service at the Canandaigua Mazda location. Mindy was great - scheduled an appointment and kept me up-to-date with needed repairs. I plan to continue servicing my car with the Cdga Mazda service team!

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DealerRater Apr 2, 2023

Very accommodating, easy to work with, met all my expectations of how a new car purchase should go. Overall fantastic experience!

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DealerRater Jan 9, 2023

Caleb Mitchel did a great job and had excellent follow through after the sale also.

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DealerRater Jan 6, 2023

I had a couple accessories installed on my Civic. The staff couldn’t have been more helpful. Also, the building was spotless and had a very comfortable waiting area. I will definitely return.

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DealerRater Dec 8, 2022

So many adjectives can describe this team. Jus let a few include, kind, professional, knowledgeable, caring, patient, and AMAZING! If you want to work with good people, come here! They will take as much time as you need to get you in the right car! Corey, Ryan, Justin and Mark were so amazing! Will continue buying here and recommending this team to everyone as long as thinks team is here!

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DealerRater Oct 6, 2022

We just purchased a car from West Herr Mazda of Canandaigua. The process was terrific and seamless. Chris Jay drove from Canandaigua to the Williamsville West Herr Toyota dealership to start the process and then, on his day off, drove back to Williamsville to complete the sale. This is service above and beyond. West Herr is a terrific dealership and I highly recommend them. Special thanks to Chris Jay for all he did for us!

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DealerRater Aug 26, 2022

I took my 2017 CX-5 for a C service, an inspection and an oil change. I needed new brakes and I had to have a new filter installed due to a critter living in my CX-5! The information was shared with me in a friendly, respectful manner. The service was excellent as always!

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DealerRater Aug 3, 2022

West Herr service was excellent! Very easy to make the appointment and minimum wait time! Suggestion - send only one service reminder. I received a reminder every day for five days.

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Facebook Apr 23, 2022

This dealership continues to impress me, in terms of both sales and service. They are fair and honest, and a pleasure to do business with.

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DealerRater Apr 15, 2022

The staff was friendly and knowledgeable and the service was completed in a timely manner.

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DealerRater Apr 8, 2022

Bought my first Mazda here. Today was the first oil change. Thanks to Jeff in service, and all the other guys who work there too.

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Facebook Mar 12, 2022

Great experience at Ontario Mazda leasing our new CX-9. Scott took great care of us, and he will do the same for you.

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Facebook Feb 15, 2022

The service I got was top shelf never had a bad experience at Ontario Mazda

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Facebook Dec 17, 2021

I like that it’s convenient to make an appointment that suits your needs. The people are very polite. And very organized. And go over what they performed on your car with you.

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DealerRater Dec 2, 2021

Ontario Mazda service was excellent! Very easy to make the appointment and service was done right! Recommendations were super helpful! Will be back!

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DealerRater Nov 24, 2021

Ontario Mazda is the absolute best car dealership that we have ever worked with! Thank you Ontario Mazda!

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Facebook Nov 20, 2021

Personal, on time and efficient

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DealerRater Oct 28, 2021

Friendly staff and an excellent service department. I couldn’t be more satisfied with buying a car here

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Facebook Oct 24, 2021

Service at Ontario Mazda for my CX5 has always been top shelf. The people I interface with there provide excellent customer service!.

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Facebook Oct 23, 2021

Great customer service!! Free oil changes.

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Facebook Oct 22, 2021

staff is personable and helpful. I receive excellent service on my car and appt is always done faster than expected

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Facebook Oct 13, 2021

Ontario Mazda is the best. I will not hesitate to purchase my next car and the one after that and the one after that there. Their service department is second to none. Just the best.

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Facebook Sep 24, 2021

Quick service for recall.

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DealerRater Aug 12, 2021

Brought my car in for a intermittent light coming on. They had it in for approximately 20 minutes and told me the scbs was not properly set back in by safelite. The bill showed over an hour in the shop. They charged me $107.50.i left after paying Thinking that it seemed a bit much and drove to the safelite installer in Ontario. I showed them this bill and That Mazda Ontario had claimed that if it was improperly installed by safelite . Safelite insists that having installed thisover a year ago it would not have worked from day one.Safelite management is ... Read More

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Facebook Aug 5, 2021

A very supportive and friendly team

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DealerRater Jul 8, 2021

Excellent experience with the salesman and other staff. I would recommend Ontario Mazda to anyone. I am very pleased with every aspect of the transaction

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Facebook Jun 11, 2021

Very efficient and very friendly staff. I’m 2nd owner of a Miata that was purchased there by original owner in 1993 so glad to have the continuity for the car.

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Facebook Feb 11, 2021

Service dept is very efficient and friendly. They treat everyone so politely. I highly recommend!!

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DealerRater Jan 19, 2021

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rating is 2and 1/2.The process for getting my bumper painted on my 2018 mazda 3 hatchback started around october 7th. The service counter either didn/t address the mazda headquarters often enough ,or they are very slow.It took at least two calls to headquarters by me to get my car in to get painted. That didn/t happen til january 4th. I never received my car back till january 15th. That was after one more call to headquarters. The body shop did a wonderful job. They get a rating of 4 and1/2. I do want to thank the counter people for finally getting their act together. The car looks Beautiful.but this process never should have taken 3 and 1/2 months

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